FAQ's

Do you offer Cash On Delivery (COD)?

We currently do not offer COD. Since all of our pieces are made-to-order or customized, we require full payment in advance to begin processing your order.

Can I personalize my jewelry?

Yes! All our pieces can be customized with initials , dates, symbols , images , or a short message. Just add your request in the message box on the product page or contact us directly.

We’d love to hear from you! Whether you have a question about our products, need help with an order, or just want to say hi — feel free to reach out.

How to Reach Us

Email: ladduxpanda.enquiry@gmail.com

Instagram DM: @ladduandpanda.in

WhatsApp: +91- 6203521396

We aim to respond within 24-48 hours.

Need Help?

Check out our FAQs, or drop us a message with your order details, query, or feedback — we're here to help! 

Thank you for supporting a small business like ours!

How long does shipping take, and will I get tracking details?

Ofcourse! Once your is shipped, we'll send you tracking link via email or WhatsApp so you can follow its journey.

We know how exciting it is to receive your order, and we do our best to get it to you quickly and safely!

Processing Time

All orders are handmade and packed with care. Please allow 5-7 business days for order processing before shipping.

Shipping Methods

We use reliable courier services like India Post / Delhivery / DTDC etc. to ship across India.

Estimated Delivery Time

  • Metro Cities: 3–6 business days
  • Other Locations: 5–10 business days
  • Delivery times may vary slightly due to location, weather, or courier delays.

Shipping Charges

We offer Free Delivery on all orders.

Tracking Your Order

Once shipped, you'll receive a tracking link via email or message.

Important Notes

  • We are not responsible for delays caused by courier services.
  • Please double-check your address before placing the order.
  • If a package is returned due to an incorrect address, reshipping charges will apply.

For any shipping-related questions, feel free to reach out to us.

Is your jewelry suitable for daily wear?

Yes, you can definitely wear our jewelry every day! Each piece is designed to be lightweight, comfortable, and durable. Just treat your jewelry like you treat yourself-with a little love and care. Avoid water, perfume, and harsh chemicals to keep it shinning bright for a long time.